Sue

From the outset of a traumatic time The Vales has been a blessing in disguise.

Living in another country I was recommended the facility from a family member’s first-hand experience. My in-laws lived in Pretoria, both elderly and frail and one with advance stages of dementia, I had to make the decision as a matter of urgency to relocate them. From the first email and telephone calls, I was immediately put at ease and reassured any my decision was made and the move done within weeks. The love, care and support that I have personally received has been incredible. My in-laws were well taken care of, helped to adjust to their new way of life. They enjoyed whilst they could the outings, entertainment and interaction with other residents. When they were sick I was contacted and reassured and kept informed with their progress. I was welcomed on my visits and enjoyed interacting with my in-laws and the other residents. Down the line my father-in-law had to be moved into the frail care centre and this was done with ease and reassurance for him to adjust to the new surrounds.

I have no hesitation in recommending The Vales for the care of your loved ones. Sister Ball and Ruth and the nursing staff have made life for my in-laws happier, safer and well cared for. The well-being and dignity of their patients is their top priority.